1. Cancellation Window
- Cancellation requests must be made within 7 days of placing your order.
- Requests may be denied if:
- The seller has already initiated shipping;
- The product is out for delivery (you may reject it at delivery).
2. Perishable Items
- Non-cancellable: Flowers, food, and other perishable goods.
- Exceptions: Refund/replacement permitted only if:
- You establish quality issues (e.g., spoiled/damaged goods).
3. Damaged or Defective Products
- Report within 7 days of delivery to customer service.
- Resolution process:
- Seller verifies damage/defect;
- Refund/replacement approved upon seller validation.
4. Product Not as Described
- Report within 7 days of delivery if the product:
- Doesn’t match the website description;
- Fails to meet expectations.
- Customer service will investigate and decide on resolution.
5. Manufacturer-Warrantied Products
- Direct issues to the manufacturer (per product warranty terms).
6. Refund Processing
- Approved refunds are processed within 7 days.
